§ 1. Definitions

1. Regulations - these Regulations, defining the rules for concluding distance sales contracts via the Online Store, the rules for performing these contracts, the rights and obligations of the parties to the distance sales contract, and the complaint procedure. In the scope of services provided electronically, the Regulations are the regulations referred to in art. 8 of the Act on electronic services.
2. Customer - a natural person with full legal capacity, a legal person, or an organizational unit without legal personality, to which the law grants legal capacity, who concludes a Distance Sales Agreement with the Seller.
3. Consumer - a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity.
4. Individual Entrepreneur - a natural person concluding a Distance Sales Agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for that person, resulting in particular from the subject of their business activity, made available on the basis of regulations on the Central Register and Information on Economic Activity.
5. Entrepreneur - a natural person, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting business or professional activity on its own behalf.
6. Seller:
   Bellamy Rita Suchocka,
   phone: +48733666144,
   biuro@bellamy.pl,
   NIP (Tax Identification Number) 687-164-95-92,
   REGON (National Official Register of Business Entities) 180055760.
7. Seller's registered office address:
   ul. Składowa 6,
   38-540 Zagórz.
8. Online Store - an online service run by the Seller, available at the electronic addresses: https://bellamy.pl through which the Customer can obtain information about the Goods and their availability, and purchase Goods or order a service.
9. Distance Sales Agreement - a sales agreement for Goods/an agreement for the provision of a Digital Service or Digital Content (if applicable), concluded via the Online Store.
10. Goods - a movable item that the Customer can purchase in the Online Store.
11. Digital Service - a service that allows the Consumer to:
    1. produce, process, store or access data in digital form;
    2. co-use data in digital form that has been uploaded or created by the Consumer or other users of that service;
    3. other forms of interaction through data.
12. Digital Content - data produced and delivered in digital form.
13. Online Store Privacy and Cookies Policy - a document defining the detailed rules for processing personal data and using cookies. The Privacy and Cookies Policy constitutes Appendix No. 3 to the Regulations and is available on the website https://bellamy.pl/pl/privacy-and-cookie-notice.html.
14. Durable medium - means a material or tool enabling the Customer or Seller to store information addressed personally to them, in a way that allows access to the information in the future for a period appropriate for the purposes for which this information serves, and which allows the stored information to be reproduced in an unchanged form, in particular e-mail.
15. Electronic order form - an electronic procedure for placing an order made available by the Seller to the Customer.
16. Electronic return form - an electronic procedure for making returns made available by the Seller to the Customer; available at https://bellamy.pl/pl/returns-open.html.
17. Electronic complaint form - an electronic procedure for submitting complaints made available by the Seller to the Customer; available at https://bellamy.pl/pl/rma-open.html.
18. Sending an order - approval of the order by the Customer clicking the "Order and pay" button, treated as the Customer submitting a binding declaration of intent to conclude a Distance Sales Agreement with the Seller.
19. Account - a collection of data stored in the Online Store and in the Seller's ICT system concerning a given Customer and orders placed by them and Distance Sales Agreements concluded, using which the Customer can place orders, as well as, at an appropriate time, cancel or edit them, and conclude Distance Sales Agreements.
20. Order handling opinion or opinion on individual Goods - subjective statements and ratings assigned in the form of stars from 1 to 5.
21. Subscription Order - an order created automatically as part of the Subscription.
22. Subscription - an electronic service that allows for the automatic creation of Subscription Orders for specified Goods, according to the frequency chosen by the Customer, without the need to place separate orders until the Subscription is terminated.
23. Recurring Payments - payments handled within the IdoPay payment service provided by the Operator and processed automatically, in specified cycles, used to pay for Subscription Orders based on consent granted by the Customer when starting the Subscription (standing order of the Card holder).
24. Operator - IdoPayments sp. z o.o. with its registered office at al. Piastów 30, 71-064 Szczecin, entered into the register of entrepreneurs kept by the District Court Szczecin-Centrum in Szczecin, XIII Commercial Division of the National Court Register under no. 0000859711, NIP: 8522666251, REGON: 387039893, with share capital of: 800,000.00 PLN. Delivery address: al. Piastów 30, 71-064 Szczecin, also referred to as: "IdoPayments" being a national payment institution within the meaning of Article 2 point 16 of the Act of August 19, 2011 on payment services (Journal of Laws of 2020, item 794 as amended) [hereinafter: "UUP"].
25. Card – a payment card issued under the Visa or International or Mastercard International systems, approved by these systems for transactions without physical presence.
26. Quick shopping methods – purchases made using Google Pay, Apple Pay or Express Checkout functionalities, allowing purchases to be finalized with a single click on the product card.
27. Sales Document - a fiscal receipt, VAT invoice or electronic fiscal receipt (e-receipt or e-invoice) in PDF format, delivered to the Customer's email address.

§ 2. General Provisions

1. Types and scope of services provided electronically:
   1. concluding online sales agreements - regarding Goods sold in the Online Store,
   2. rules for registration and use of the Account within the Online Store,
   3. adding opinions, comments and ratings - the Customer may add an opinion or comment to their order,
   4. sending e-mails in which the Seller confirms receipt of the order, possible receipt of payment, acceptance of the order for processing.
2. Use of the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
   1. web browsers in current versions, e.g.:
      • Firefox
      • Chrome
      • Microsoft Edge
   2. any program for viewing PDF files.
3. The content posted on the Online Store pages, including descriptions of Goods and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
4. The Seller makes these Regulations and their Appendices available via a link placed on the home page before, during, and after the conclusion of the Distance Sales Agreement. The Customer may download and print it.
5. In order to ensure the security of communication and data transmission in connection with the services provided, the Online Store takes technical and organizational measures appropriate to the level of security of the services provided, in particular measures aimed at preventing unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

§ 3. Orders

1. An order in the Online Store can be placed via an Account or by choosing the option to purchase without registration, in which case an internal (technical) account is created that allows the Seller to store data related to the order, on the basis of which the Customer can create an Account. The internal account is maintained until the data is removed from the system, the Account is blocked, or the personal data retention period specified in law expires.
2. Purchases are made by filling out the Electronic Order Form available on the Online Store's pages or by selecting quick shopping methods. In the case of the Electronic Order Form, the selection of ordered Goods is made by adding them to the cart. The Electronic Order Form specifies, among other things, which Goods, at what price, and in what quantities the Customer wishes to order to the location indicated by them. The Customer takes appropriate technical steps based on the displayed messages.
3. After the Customer provides all necessary data, a summary of the placed order will be displayed. The order summary will include information regarding: the Seller's identification data, the subject of the order, the unit and total price of the ordered Goods, including delivery costs and other costs, if any, the chosen payment method, the chosen delivery method, and the time and cost of delivery.
4. If the subject of the contract is the provision of Digital Content or Digital Services not recorded on a tangible medium or services provided electronically or remotely, the Consumer, in an additional checkbox required to place the order and located on the Electronic Order Form, expresses the following consent: "I agree to the provision of digital content not recorded on a tangible medium or to the commencement of the service before the expiry of 14 days from the date of concluding the contract and acknowledge the loss of the right to withdraw from the contract." The Seller will confirm receipt of the aforementioned consent via email.
5. To place an Order, it is necessary to provide personal data marked as mandatory in the Electronic Order Form, accept the content of the Regulations, and submit the order by pressing the "Order and pay" button.
   1. Sending the Electronic Order Form by the Customer constitutes a binding declaration of intent to conclude a Distance Sales Agreement, in accordance with the content of these Regulations.
   2. The Distance Sales Agreement is considered concluded at the moment the Seller accepts the Electronic Order Form, which is confirmed by displaying a message to the Customer confirming acceptance of the order and providing its number.
   3. After concluding the Distance Sales Agreement, the Customer receives an email confirming the placed order containing: confirmation of order acceptance and final confirmation of all essential elements of the Order and the general terms and conditions of the concluded Distance Sales Agreement (Online Store Regulations with Appendices No. 1 and 2), Seller's data, Seller's responsibility for the quality of service, services provided by the Seller after sale, and the method and consequences of withdrawal from the agreement. Information regarding the method and consequences of withdrawal from the agreement is included in Appendix No. 1.
   4. Until the Seller begins processing the order:
      1. The Customer may change their order using the technical solution available on the Electronic Order Form page and by repeating the entire order placement process. An order change occurs by placing a new order, which replaces the previously placed one. Any payment made by the Customer will be credited towards the new order, and in case of overpayment, it will be refunded to the bank account from which the payment was made.
      2. The Customer can cancel their order by selecting the "cancel order" option available on the Electronic Order Form page.
   5. In the event of the Customer canceling the order, the Seller will refund the received payment within 3 working days. The refund will be made using the same payment method as used by the Customer.
   6. The order fulfillment time is from 1 to 10 working days from the date of concluding the contract.

§ 4. Payment

1. The Online Store offers the possibility of making payments in the form of prepayments, cash on delivery (with payment to the account after delivery). The deferred payment option is possible in situations individually agreed with the Seller.
2. Payment for the goods can be made in the manner selected at the time of placing the order on the Electronic Order Form.
   
3. Currently available prepayment methods in the Online Store are available at https://bellamy.pl/pl/payments.html.
   
4. After the completed purchase process, the Seller issues an appropriate Sales Document.

§ 5. Delivery

1. On the Electronic Order Form, the Customer selects the delivery method by checking the chosen option.
2. If the Customer fails to collect the Goods, resulting in the return of the Goods to the Seller, the Seller may withdraw from the sales agreement, after first notifying the Customer via the email address provided during the purchase process to fulfill the agreement. Withdrawal from the agreement occurs by the Seller submitting a declaration to the Customer in the form of an email.
3. In the situation specified in point 2, the Seller is obliged to immediately return to the Customer the payment received for the Goods purchased by the Customer.
4. Currently available delivery methods in the Online Store are available at https://bellamy.pl/pl/delivery.html.

§ 6. Withdrawal from the contract - electronic return form

1. A Consumer who has concluded a Distance Sales Agreement may withdraw from it within 14 days without giving any reason. In the event of withdrawal from a Distance Sales Agreement, the agreement is considered not concluded.
2. The right to withdraw from the contract under the terms set out in paragraphs 6 and 7 of these Regulations also applies to individual entrepreneurs. Where paragraphs 6 and 7 of these Regulations refer to a Consumer, this shall also be understood to include an individual entrepreneur.
3. In the event of withdrawal from the contract, the Consumer bears only the direct costs of returning the Goods.
4. The Consumer's statement must unequivocally express their will to withdraw from the contract; in particular, the Consumer may:
   1. use the electronic return form available on the Online Store's website: https://bellamy.pl/pl/returns-open.html.
   2. withdraw from the contract using the withdrawal form, which is Appendix No. 2 - by sending it to the Seller's registered office address.
   3. The Seller shall promptly confirm receipt of the declaration of withdrawal from the contract submitted in the manner indicated in sub-points 1 and 2 on a Durable Medium.
5. To meet the deadline, it is sufficient to send the declaration before its expiry.
6. The period for withdrawal from the contract begins:
   1. for a contract in the performance of which the Seller delivers an item, being obliged to transfer its ownership - from the taking possession of the Goods by the Consumer or a third party indicated by him other than the carrier, and in the case of a contract that:
      1. covers many items that are delivered separately, in batches or in parts - from taking possession of the last item, batch or part;
      2. involves regular delivery of items for a specified period - from taking possession of the first item;
   2. for other contracts - from the date of concluding the contract.
7. The form of declaration of withdrawal from the contract (Appendix No. 2 to these Regulations) and information regarding the exercise of the right of withdrawal (Appendix No. 1 to these Regulations) are provided in electronic form.
8. In the event of withdrawal from a contract for the supply of Digital Content or Digital Service, the Seller may prevent the Consumer from further using the Digital Content or Digital Service, in particular by blocking the Consumer's access to the Digital Content or Digital Service.
9. In the event of withdrawal from a Digital Content or Digital Service Supply Agreement, the Consumer is obliged to cease using this Digital Content or Digital Service and making them available to third parties.
10. The right to withdraw from a Distance Sales Agreement does not apply to agreements specified in Article 38 of the Act of May 30, 2014 (Journal of Laws of 2019, item 134) on consumer rights, including, among others, agreements:
    1. for the provision of services for which the Consumer is obliged to pay a price, if the Seller has fully performed the service with the express prior consent of the Consumer, who was informed before the commencement of the service that after the performance of the service by the Seller, they will lose the right to withdraw from the contract, and acknowledged this.
    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control, and which may occur before the expiry of the withdrawal period;
    3. the subject of which is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individualized needs;
    4. the subject of which is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
    5. the subject of which are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
    6. for the supply of Digital Content not supplied on a tangible medium, for which the Consumer is obliged to pay a price, if the Seller began performance with the express prior consent of the Consumer, who was informed before the commencement of performance that after the performance by the Seller, they would lose the right to withdraw from the contract, and acknowledged this;
    7. the subject of which is an item liable to deteriorate rapidly or having a short shelf life, and in which the subject of the service are items which, due to their nature, become inseparably connected with other items after delivery;
    8. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
    9. concluded by public auction;
    10. for the provision of accommodation services, other than for residential purposes, goods transport, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
    11. in which the subject of the service is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract, and whose delivery can only take place after 30 days and whose value depends on fluctuations in the market over which the entrepreneur has no control;

§ 7. Consequences of withdrawal from the contract

1. The Seller shall, within 14 days from the date of receipt of the declaration of withdrawal from the Sales Agreement, return to the Consumer all payments made by him, including delivery costs, corresponding to the cheapest delivery method offered by the Seller.
   1. The refund will be made using the same payment method as used by the Consumer.
   2. If the Consumer uses the Electronic Return Form to exercise the right of withdrawal, the funds will be returned using the chosen method and to the bank account provided by the Consumer.
   3. If the Seller has not offered to collect the Goods from the Consumer themselves, they may withhold reimbursement of payments received from the Consumer until they have received the Goods back or the Consumer has provided proof of their return, whichever occurs first.
2. The Seller may propose to the Consumer to collect the item from them. However, if the Seller has not made such a proposal, the Consumer should return the item to the Seller (or a person authorized by the Seller to receive it) immediately, but no later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send the item back before its expiry. The Goods that the Consumer returns should be sent to the Seller's registered office address. To return the Goods to the Seller, the Consumer may use the Smile.pl service.
3. The Consumer is responsible for any diminished value of the Goods resulting from their use in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the Goods.
4. The Consumer cannot withdraw from the contract if the Digital Content or Digital Service is provided in exchange for payment of a price, and the non-conformity of the Digital Content or Digital Service with the contract is insignificant.
5. The Seller may demand the return of the tangible medium on which the Digital Content was delivered, within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract. The Consumer shall return the medium immediately and at the Seller's expense.
6. The Seller is obliged to refund the price only for the part corresponding to the Digital Content or Digital Service that is not in conformity with the contract, and for the Digital Content or Digital Service whose obligation to supply ceased due to withdrawal from the contract.

§ 8. Complaint

1. A complaint due to a defect in the Goods or non-conformity of the Goods with the concluded Distance Sales Agreement may be submitted:
   1. via the Electronic Complaint Form;
   2. in writing to the Seller's registered office address or by e-mail to biuro@bellamy.pl.
2. The notification should specify the defect that the Customer believes the Goods have, their demands to the Seller, and if possible, document the alleged defect and provide proof of purchase of the Goods in the Online Store. The Seller is obliged to respond to the complaint within 14 days from the date of its receipt. If no response is provided within the aforementioned period, the complaint is considered accepted. The Seller provides the Customer with a response to the complaint in writing or on a Durable Medium.
3. The steps that the Customer must take to submit a complaint, including the method of delivering the complained Goods to the Seller, are indicated at individual stages in the Electronic Complaint Form.
4. If the Seller acknowledges the complaint as justified, the costs of replacement, repair, including shipping costs related to the complaint of the Goods, shall be borne by the Seller.
5. The Seller is liable to the Consumer, as well as to the Individual Entrepreneur, for the non-conformity of the Goods with the Distance Sales Agreement on the principles resulting from the Act of May 30, 2014 on consumer rights.
   1. The Seller is liable for the lack of conformity of the Goods with the Distance Sales Agreement existing at the time of its delivery and revealed within two years from that moment, unless the Goods' shelf life specified by the Seller is longer.
   2. The Seller shall repair or replace the Goods within 14 days from the date of acceptance of the complaint. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller.
   3. The Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods at their own expense.
6. The Seller is obliged to deliver Goods free from defects and is responsible to the Entrepreneur for defects in the purchased Goods on the terms specified in the Civil Code.
7. The provision of Digital Content or Digital Service to the Consumer or individual Entrepreneur shall be carried out on the principles resulting from the Act of May 30, 2014, on consumer rights.
   1. Digital Content is considered delivered at the moment when the Digital Content or the means that allows access to or download of the Digital Content have been made available to the Consumer or to a physical or virtual device that the Consumer has independently chosen for this purpose, or when the Consumer or such a device has gained access to it.
   2. A Digital Service is considered delivered at the moment when the Consumer or the physical or virtual device that the Consumer has independently chosen for this purpose has gained access to it.
   3. The Seller shall bring the Digital Content or Digital Service into conformity with the contract within 21 days from the moment the Seller was informed by the Consumer about the lack of conformity with the contract, and without undue inconvenience for the Consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into conformity with the Agreement shall be borne by the Seller.

§ 9. Opinions

1. An opinion regarding order handling or an opinion regarding the Goods can be placed during a visit to the Online Store by clicking on the interface located next to the Goods or by clicking on the link in the e-mail message. Adding an Opinion is voluntary and free of charge. Within one order, the Customer can only add the aforementioned Opinion once.
2. As part of the aforementioned Opinion, the Customer can assign a rating in the form of stars from 1 to 5 and add a verbal statement limited to 65535 characters.
3. Ratings are stored and displayed publicly on the Online Store's website, as well as on the websites https://zaufaneopinie.smile.pl and https://trustedreviews.smile.pl.
4. The Seller verifies Opinions using the email address that was used in the purchase process of a given Good. An Opinion placed by a person using the email address that was used in the purchase process is marked on the Store's website with the comment "purchase-confirmed opinion". Any other Opinion is marked as "unconfirmed purchase opinion".
5. The Seller may publish Opinions regarding a given Good from its other online stores.
6. The Seller does not change the content of Opinions or the star ratings awarded.
7. The Customer is solely and exclusively responsible for the statement made in the Opinion. The Seller is entitled to remove the Opinion on the terms resulting from the law and these Regulations.
8. It is unacceptable to post content containing false, misleading, vulgar, aggressive, offensive information or information that is clearly considered contrary to good morals. It is also unacceptable to post content that is unlawful, infringes on the rights of third parties or constitutes an act of unfair competition.
9. The Customer undertakes not to post content that contains links to external websites, that is promotional or advertising in nature, or that contains personal data of third parties.
10. At the express request of the Customer, the content of the Opinion may be hidden from other users of the Store, but the star rating awarded is included in the overall rating of the Store and the Goods.

§ 10. Intellectual Property

1. The Customer declares that they have no rights, including copyrights or related rights, to the Ratings and statements posted by them, other than the right to use the Online Store in the manner specified in the Regulations. The Customer is not entitled to any recording, reproduction, sharing, public disclosure or dissemination of content, unless such right results from legal provisions or the Regulations.
2. The Customer is not entitled to any interference with the content, in particular, they are not entitled to interfere with the content, structure, form, graphics, operating mechanism or other elements of the Online Store.
3. By posting Opinions in the online store, which constitute works within the meaning of the Act of February 4, 1994, on copyright and related rights, the Customer grants the Seller a non-exclusive, gratuitous, and unlimited in time and territory license for the Seller to use these works, including the right to grant sublicenses, which covers the public dissemination of the work in such a way that everyone can access it at a place and time of their choosing (Internet). The license is granted in relation to all fields of exploitation known at the time of its granting, in particular to the following fields of exploitation:
   1. in the scope of recording and multiplying the work by any technique - in particular, by printing, reprographic, magnetic recording, digital, i.e., using any techniques on any audiovisual or visual medium, in particular on audiovisual discs, CDs, computer disk, in a multimedia network, including internet and related online services, and multiplying, recording, using on the Internet, in advertising, multiplying the record in electronic form in computer memory and in internal and external networks,
   2. using the whole or fragments or any elements of the work with the possibility of making modifications resulting from the nature of the given internet medium - in all publications, in particular internet, digital, in newsletters and information, independently or in combination with other works or fragments of works; using in whole or in part for promotional and advertising purposes, in particular in the form of audiovisual, audio, media advertising.
   3. in the scope of trading in the original or copies on which the work was recorded - placing on the market, lending, renting the original or copies,
   4. in the scope of disseminating the work in a manner other than specified above - public performance, exhibition, display, reproduction, as well as broadcasting and re-broadcasting, and also publicly making the work available in such a way that everyone can access it at a place and time of their choosing,
   5. use of works for promotional and marketing purposes;
4. Deletion of the Account by the Customer or the Opinion in accordance with Chapter 9, point 8 does not affect the validity of the above license.

§ 11. Rules for subscription sales

1. The electronic service in the form of a Subscription may be provided by the Seller to the Customer.
2. Using the Subscription allows for cyclic delivery of selected Goods, at intervals specified by the Customer, without the need to place subsequent orders until the Subscription ends. Payment for the Subscription is made exclusively using the Recurring Payment mechanism and only via one Card.
3. Unlinking a Card from a Subscription results in the termination of the Subscription.
4. Transactions within Recurring Payments will be carried out only after prior registration of the Card holder on the Operator's website (or the entity through which the Operator handles Transactions). The purpose of registration will be to verify that the Customer placing the Recurring Payment is the authorized holder of the Card that will be debited. Before registering the Card on the transaction page, the Customer is obliged to grant consent for regular charges by activating the Recurring Payments service. The consent is stored on the Operator's website.
5. The Customer creates a Subscription by selecting this form of purchase in the Electronic Order Form. Confirmation of the Subscription's creation is sent immediately to the Customer's email address provided when placing the first Subscription Order.
6. The Customer manages the Subscription through the Account using the available options.
7. The subscription is for an indefinite period.
8. The Seller sends an email to the Customer about the creation of a Subscription Order, stating its subject, quantity, price, fulfillment date, and the planned date of debiting the Card - no later than 3 days before the funds are debited from the Card.
9. The Customer may terminate the Subscription at any time. Termination of the Subscription by the Customer is equivalent to withdrawing consent for subsequent debits within Recurring Payments. In this situation, the next Subscription Order will not be created.
   a). The Subscription is terminated by the Customer selecting the "End subscription" option in the settings of the given Subscription, which are available after the Customer logs in from their Account.
   b). The Customer may also terminate the Subscription by emailing the store's customer service at biuro@bellamy.pl.
10. The Seller may decide to discontinue offering the Subscription.
11. Changes to the Subscription, including changes to the Subscription price, are introduced only with the Customer's prior, explicit consent.
12. If the attempt to charge the Card fails, the Customer will be informed via email about the inability to collect payment. Possible reasons for payment failure include: insufficient funds on the Card, Card expiration, or technical problems.
13. The inability to collect funds from the Card results in the cancellation of the Subscription Order.
14. The Subscription Order will only be fulfilled after successful debiting of funds from the Card.

§ 12. Final Provisions

1. These Terms of Use are effective from July 22, 2025.
2. In the event of amendment or invalidation of any provision of these Regulations by a competent authority or court, the remaining provisions shall remain in force and be binding on the Seller and the Customer.
3. The Seller reserves the right to amend these regulations. All contracts concluded before the effective date of the new regulations shall be performed on the basis of the regulations in force on the date of concluding the contract.
4. Polish law shall govern the resolution of all disputes related to the Regulations. These disputes shall be resolved by the locally competent common court. A customer who is a consumer may also use out-of-court methods of handling complaints and pursuing claims. All information regarding out-of-court methods of handling complaints and pursuing claims can be obtained on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. We also inform you that the indicated proceedings are voluntary and both parties must agree to them.

§ 13. Appendix 1 - Information on exercising the right of withdrawal from the contract

1. The right to withdraw from the contract on the terms below applies to the Consumer and the Individual Entrepreneur.
   You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires after 14 days:
   1. in the case of a sales contract, from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods;
   2. in the case of a contract obliging to transfer ownership of many items that are delivered separately, from the day on which you came into possession of the last item or on which a third party other than the carrier and indicated by you came into possession of the last item;
   3. in the case of a contract obliging to transfer ownership of items delivered in batches or parts, from the day on which you came into possession of the last batch or part or on which a third party other than the carrier and indicated by you came into possession of the last batch or part;
   4. in the case of contracts for regular delivery of goods for a specified period, from the day on which you came into possession of the first of the goods or on which a third party other than the carrier and indicated by you came into possession of the first of the goods;
   5. in the case of contracts for the provision of services or digital content not supplied on a tangible medium - from the date of conclusion of the contract.
2. To exercise the right of withdrawal, you must inform us, i.e.: Bellamy Rita Suchocka, ul. Składowa 6, 38-540 Zagórz, tel. +48733666144, biuro@bellamy.pl, of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, fax or email).
3. You may use the sample withdrawal form, but it is not obligatory.
4. You may also fill out the Electronic Return Form available on the Online Store's website: https://bellamy.pl/pl/returns-open.html. If you use this option, we will promptly send you a confirmation of receipt of your withdrawal information on a durable medium.
5. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
6. In case of withdrawal from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of goods (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
7. In the case of contracts obliging to transfer ownership of goods, where we have not offered to collect the Goods in the event of withdrawal from the contract, we shall withhold reimbursement of payments until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
8. Please send back the returned item to the address: Bellamy Rita Suchocka, ul. Składowa 6, 38-540 Zagórz without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the item before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
9. Due to the weight and dimensions of the Goods, in the event of withdrawal from the contract, returning the Goods may involve higher costs than standard postal delivery. If you wish to use courier services, it may be necessary to send the shipment on a pallet, which is more expensive than standard postal delivery.

§ 14. Appendix 2 - Sample withdrawal form

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PAID COMPLAINT REGULATIONS – BELLAMY